Shipping Policy

Last updated: 19-9-2025

Below is the estimated delivery time for all our shipments:

  • Once an order is placed, we need 1–3 business days to process the order. During the week it takes one working day, but if you order on a Friday evening or at the weekend, it may take a little longer.

  • After processing, your order is dispatched and the average delivery time is 8–12 working days.

We aim to make the ordering and delivery process as user-friendly as possible for our customers. However, if you have any questions or comments, please feel free to contact our customer service team. The following explains how your order is processed and delivered.

Placing an Order:

The ordering process at Claire & Marie is simple. First, go to the product page and add the desired product to the basket by clicking the 'Add to cart' button. Check that you have selected the right variants. If everything is in order, proceed to checkout by clicking 'Checkout'. On the information page, enter the correct address details and click 'Proceed to dispatch'. On the 'Shipping' page, you can check the address details entered.

Please note that every shipment is sent completely free of charge. Click 'Proceed to payment' and select the desired payment method. All payment options are SSL encrypted, which guarantees a secure payment environment. Pay by credit card (AMEX, Mastercard, Maestro, Visa), bank transfer, EPS or direct payment. Click 'Complete order' and follow the instructions on the selected payment page. In case of problems, you can always contact us.

Shipping Costs:

We pay shipping costs for every order. All our products ship 100% free of charge and there is no minimum order.

Shipping Your Order:

Have you found the perfect look or accessory on our website? We endeavour to process and ship your order as quickly as possible. To ensure fair pricing, we assemble parcels in large quantities and dispatch them as soon as the minimum quantity is reached. We hope for your understanding and co-operation to contribute to a better and healthier world.

We will do our best to dispatch your order as quickly as possible. Please contact us via email if you want to make sure your order is dispatched today. Our service team will be happy to advise you on the right solution.

Contact:
If you have any questions, contact us at info@clairesboutique-montréal.com